Refund policy
Returns & Exchanges
Because each item is custom-made-to-order specifically for you, we do not accept returns, exchanges, or cancellations due to incorrect size/color selection, change of mind, or buyer error. Please review our size charts and order details carefully before placing your order.
EU Customers: As our products are custom-made to your specifications, they are exempt from the 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU. This exemption applies to goods that are clearly personalised or made to the consumer's specifications.
We will offer a free replacement or refund if: your item arrives damaged, defective, misprinted, or if there is a manufacturing error (e.g., wrong item/size sent compared to your order receipt).
To process your request quickly, please follow these steps within 14 days of delivery:
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Contact our support team via email at: support@thesunnystore.com
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Provide your Order Number and attach clear photo proof showing the issue/defect.
All valid claims will be resolved with a free reprint or full refund at our discretion. We are committed to ensuring you receive a quality product.
Please do not mail any items back to us or to the return address on the package unless explicitly instructed by our team. Once verified, we will work with you to find the best solution as quickly as possible! 💕